![]() If you do not see the Email option, it is because there is no email address tied to your extension in the phone system.Scroll down to Email the second-to-last option in the menu.You can receive them when they arrive and listen to them from any computer. It is also possible to have your voicemail messages sent to your Emerson email inbox as. Receiving Messages from your Emerson Email Simply call (617) 824-7500 and follow the prompts. It is also possible to dial in from an external phone to retrieve your messages. Receiving Messages from an External Phone Then choose the individual message from the listen and press OK to listen. Choose the category you want to listen to (New, Old, or Saved) and press OK again. The first item in the list indicates the number of New / Old / Saved messages you have.The History button and the red light on the top right of the phone will probably also be lit, indicating a missed call. When you have a new voicemail message waiting, the envelope icon on the Message button will be illuminated red. When you have recorded something you’re happy with, press Submit to save your greeting.Listen allows you to playback what you’ve recorded. Record will start recording immediately. ![]() Scroll down to Greeting, the second option on the menu.Make sure it's something you can remember easily! You'll need to enter it every time you want to listen to a voicemail through your phone.īy default, your greeting is a generic “Your call is being answered by Avaya IP Office…” message. Go to Features and scroll down to Visual Voice.You may set the VM password from the Features menu on your phone. Thus, you should set a voicemail passcode, either to your PIN or to a different four-digit value. By default, the voicemail passcode is not set, which means that anyone can listen to your messages. The phone system stores the voicemail passcode separately from the PIN. Once you’ve logged in and changed your PIN, you’ll want to set your voicemail passcode and record a greeting. The phone will display a message telling you that your PIN has been changed.Enter your new PIN (which must be four digits long) and press Done.By default, your security PIN will be your extension number. Enter your current PIN and press Done.Scroll down to the fifth option on the menu, Set Security Pin, and press the OK button.Scroll down to the third option on the menu, Phone User, and press the OK button in the center of the arrow keys.When you receive your phone for the first time, by default, your security PIN will be your extension number. You need to change this immediately so others can't dial with your extension. When locked, anyone who tries to dial a number on your logged-in handset will get an “Incompatible” error and a beep. Press Lock, the first option on the menu.Scroll down to Phone User, the third option on the menu.You are responsible for everything that happens on your extension, so be sure to secure your logged-in phone when you are not at your desk. When you first log in to your phone, your PIN will be the same four digits as your extension if you haven't changed it.Enter your four-digit extension in the Extension field and press the OK button.To log in to a phone that is not logged in: Similar to how you can log in to your Emerson email account on any computer, you can log in to your phone number using any handset on campus. When the call is muted, the Mute button light is on and the top line displays the Mute icon.Īvaya’s IP Office abstracts a user’s extension and voicemail from the hardware they use to access it. Press Mute during a call so that the other person cannot hear you.Ĭaution: If a call is on mute and you switch between the handset, headset, or speakerphone, the mute will be turned off.One log out button that allows you to Log Out of the phone with one button press.Three available lines to accept incoming calls or make outgoing calls, labeled Line 1, Line 2, and Line 3.If you belong to a call center or a specialized group, you may have more. Reference Guide for voicemail codes, forwarding voicemail, and moreįor faxing, please visit our MetroFax page.īy default, every phone has four default buttons on the main screen.To set up Avaya Workplace on a mobile device, read this article.īefore beginning, please download the following PDFs for your reference: This guide will assist you with the setup and usage of the Avaya system. At Emerson, your office comes equipped with an Avaya handset.
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